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Noticeboard

 

 

Allocated GP: All patients have an allocated GP.  If you wish to know your allocated GP please ask at reception.

Our Care Quality Commission inspection report has been published.  You can read it here 

Try the 'Health Help Now' website/downloadable app - http://eastsussex.healthhelpnow-nhs.net/ - this symptom-check website/app aims to help people find the right service in East Sussex for their health needs, especially when they need medical help fast but it is not a life-threatening emergency

Home Visits

home_visit3Home visits are at the discretion of your doctor. Please do not ask your doctor to call unless the patient is genuinely too ill to come to the surgery. A rash or a temperature does not prevent patients coming to the surgery and will not endanger others. Simply tell the receptionist on arrival.

Where the condition of the patient does require a home visit, please try to let us know before 11:00 in the morning.

HOME VISIT POLICY SAXONBURY HOUSE MEDICAL

Our home visit policy is based on GMS contractual obligations.

Home visits are time consuming and we can see many more patients in the surgery in the time that it takes to carry out one home visit. In view of rising demands on the service and also our aim to provide safe, high quality care for our patients, please help us to use our time and precious NHS resources wisely by attending the surgery whenever possible.

The surgery is the safest and most appropriate place for GP consultations as it is equipped for the purpose and we have access to the full medical notes and the latest medical and diagnostic equipment.

Please request visits before 11 am wherever possible so that the Duty Doctor can assess the nature and urgency of the problem so that it can be managed appropriately.

A GP will visit you at home if they think that your medical condition requires it. The GP will triage the request according to clinical need and may telephone you to assess the nature and the urgency of the problem and decide on the most appropriate course of action. In some circumstances it may become apparent that a visit is not required and it will be more appropriate for you to be seen in the surgery in which case you will be offered an appointment.

Home visits will be usually reserved for patients who are;

  • Terminally ill
  • Bed-bound

 

Examples where a home visit is not appropriate

Transport issues for the patient. It is not the responsibility of the practice to arrange transport or perform home visits due to difficulty in arranging transport. The patient should seek help from relatives, friends or use local taxi services.

Child care issues for the patient.  We are happy for patients to attend the surgery with their children if they have difficulty with child care whilst attending an appointment.

Poor mobility. We understand that this is difficult and inconvenient for patients but in general if the patient is able to attend appointments in other healthcare settings such as hospital appointments and also non- health care appointments, they should attend an appointment at the GP surgery.

Unwell children. It is in the best interests of the unwell child to be properly assessed and treated at the surgery. Transporting a child to the surgery with a fever is not harmful. If the child is so unwell that the parent feels that they cannot attend the surgery then is would be more advisable to call the emergency services by calling 999.

Care home residents. Requests for routine visits for patients in care homes should be based on clinical need and not the availability of transport or staff to assist the patient in attending the surgery. If the patient is able to attend appointments or go on outings etc. with relatives or friends then they should be able to attend a GP appointment at the surgery.

 
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