Home Visit Policy Update October 2019
We have reviewed our home visit policy which can be viewed in full under the Home Visit section on the home page which can be found under the Appointments Header. We have had to review this due to the level of visits we are being asked to undertake for patients who could have attended the surgery. The best place for a patient to be seen is at the practice where all the required equipment for diagnoses and treatment is available. The doctors can also see many more patients in the time taken to travel to the home visit location.
We have joined with other local practices to provide clinics from 6:30pm to 8:00pm Monday to Friday and 8:00am to 12:00 noon on Saturdays. We will be rotating clinics therefore please ask at reception or call in if one of these evening appointments suit you. There will be a GP and a Practice nurse offering 15 minute appointments.
Clinics are also available at weekends at the Meads surgery in Uckfield and in Lewes on Sundays.
Much like improved access we work together with other local practices in what is known as a Primary Care Cluster (PCN). For patients registered here there will be early morning appointments with a Practice Nurse at 07:30 and 07:45 Monday to Thursday. There will be 2 telephone consultations with a GP at 6:30pm and 6:45pm in the evenings and these can convert to a face to face consultation if required. Please ask at reception or call in if one of these evening appointments suit you.
Did you know that every GP practice in England is now required to have a Patient Participation Group (PPG)?
The Saxonbury house patient group was formed at the beginning of 2018 and have met 12 times. We meet monthly at the Practice on a Thursday afternoon but had to postpone meetings for some months after the December 2018 fire. PPGs are groups of active volunteer patients working in partnership with practice staff and GPs. This unique partnership between patients and their practices is essential to achieving high quality and responsive care. We are currently working on a survey to gather and analyse patient views, a review of the current website and this monthly newsletter. If anyone is interested in joining the group please pass your name to reception.
Electronic Referral Service (E-RS)- for 1st outpatient appointments only
There is a new way for us to send referrals which allows patients to book their own appointments via a dedicated telephone number. We will be rolling this out over the next few weeks and information will be given when an electronic referral is made. It becomes the patients responsibility for booking the appointment, but you will be given choice of available dates and times allowing you to fit the appointment in with your commitments. You will know when your appointment is as soon as you book it rather than waiting to hear from the hospital.
FLU SEASON - Clinic dates - Please call in or call the surgery to book your appointment
PRESCRIPTION ORDERING DIRECT(POD) GOES LIVE 18th NOVEMBER 2019 - see Prescription Ordering Direct under Prescriptions
If you have travelled to Wuhan City in China in the last 2 weeks and feel unwell, call NHS111 for advice.
DO NOT GO STRAIGHT TO A DOCTOR'S SURGERY OR HOSPITAL
For further advice see https://www.nhs.uk/conditions/wuhan-novel-coronavirus/
Following on from the outage experienced on Mondays, Tuesday and Wednesday this week, BT have confirmed they will restrict the network again this morning.
This mornings restriction will only be a small restriction so callers might notice increased engaged tone at peak times.
We realise this has been a highly inconvenient situation and we sincerely apologise for the loss of service you have experienced. We would also like to thank you for your patience while we and BT have worked urgently to resolve this.