Online repeat prescriptions.
We cannot accept repeat prescriptions over the telephone unless you are housebound. Prescription requests have to be in writing.
It is helpful when ordering repeat prescriptions to provide an explanation at the time of request if there are any changes i.e. ordering early due to a holiday.
Please make sure that you have ticked all the items that you want on your repeat prescription.
The email address for requesting prescriptions is
Prescription requests can also be made via the Prescriptions Ordering Direct ordering telephone service which is available by dialing 0808 164 7678. This is a freephone number.
It takes us two working days to process your prescription from the day of your dropping your request in. We then send your prescriptions to the pharmacy of your choice, who may take at least another one working day to order your medication.
Working days do not include weekends or public \ bank holidays as we are not working. For clarification the prescription box is emptied at 12:30 every day. Therefore prescriptions collected at 12:30 on a Monday will be available in the pharmacy after 12:30 on Thursday.
Prescription Time Tables
- Into Surgery by 12:30 Monday collect after 12:30 Thursday from pharmacy
- Into Surgery by 12:30 Tuesday collect after 12:30 Friday from pharmacy
- Into Surgery by 12:30 Wednesday collect after 12:30 Monday from pharmacy
- Into Surgery by 12:30 Thursday collect after 12:30 Tuesday from pharmacy
- Into surgery by 12:30 Friday collect after 12:30 Wednesday from pharmacy
- Into Surgery Saturday/Sunday collect after 12:30 Thursday from pharmacy
Requesting Medication before it is due
There are times where patients need to request medication before it is due and when this happens we ask that a reason is included with the request, such as going on holiday and therefore away when the medication is due to be dispensed.
For clarity we have agreed the following timescales for patients submitting requests for repeat prescriptions.
For Patients on 1 month prescriptions we will process requests submitted up to one week early. For patients on 2 monthly prescriptions we will process requests submitted up to 10 days early.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.