All consultations are by appointment which can be made in person or by telephone 01892 603131 between 08:00 and 18:30.

You can pre book appointments up to three weeks in advance. Monday appointments are usually book on the day only. For more urgent same day appointments please phone in at 08:00 on the day you wish to see be seen. When booking an appointment the call handler will ask for some details. You do not have to provide these if you so wish, but it helps us to make an appointment with the most suitable clinician. The doctors will also review these notes during their clinics to make sure more urgent symptoms are  not left waiting.

We have a duty doctor system in place so that if/when all the available appointments for that day have been allocated our receptionists will offer a ring-back from the duty doctor for that day. Some problems can be resolved over the telephone; however the duty doctor will triage the problem and offer an appropriate appointment that day if necessary.

Emergencies will be dealt with as soon as possible at all times.

Please note appointments are normally for 10 minutes. If you feel you need more time please advise the receptionist when making your booking.

We work together with other local practices in what is known as a Primary Care Network (PCN). For patients registered here there will be early morning appointments with a Practice Nurse at 07:30 and 07:45 Monday to Thursday.

In addition there are consultations with a GP available on some evenings. Please ask at reception or call in if one of these evening appointments suits you.

Home visits are at the discretion of your doctor. Please do not ask your doctor to call unless the patient is genuinely too ill to come to the surgery. A rash or a temperature does not prevent patients coming to the surgery and will not endanger others. Simply tell the receptionist on arrival.

Where the condition of the patient does require a home visit, please try to let us know before 11:00 in the morning.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

Saxonbury House hosts medical students throughout the year. The students shadow doctors in their clinics which are specifically set up with medical students in mind. Medical students are supervised by Dr Padgham and patients will be made aware at the time of booking their appointment if there will be a student present during their consultation.