Allocated GP: All patients have an allocated GP.  If you wish to know your allocated GP please ask at reception.

Our Care Quality Commission inspection report has been published.  You can read it here 

Try the 'Health Help Now' website/downloadable app - - this symptom-check website/app aims to help people find the right service in East Sussex for their health needs, especially when they need medical help fast but it is not a life-threatening emergency

contact your doctors online and get a response by the end of the next working day

Please select the link below to view a short video explaining eConsult
Patient facing video with subtitles  

Please do not contact your surgeries to enquire about Covid-19 vaccines.

A Guide to the Spring Booster COVID-19 Vaccination Programme:

People aged 75 years and older, residents in care homes for older people, and those aged 12 years or over with weakened immune systems will soon be offered a spring booster of coronavirus (COVID-19) vaccine. Appointments will be available from the National Booking Service shortly.

Who is being offered a spring booster?

COVID-19 is more serious in older people and those with a weakened immune system. Protection from the vaccine may be lower and may decline more quickly in these people. For this reason people aged 75 years and over, those in care homes and those aged 12 years and over with a weakened immune system are being offered the spring booster.

Although vaccines are expected to provide good protection against severe COVID-19 disease, protection against mild infection with the Omicron variant seems to decline quickly, even after the booster dose.

This spring booster is being offered as a precaution to those at extremely high risk, most of whom received their first booster around 6 months ago. If the number of infections increases over the summer, this booster should help to reduce your risk of being admitted to hospital with COVID-19.  Bookings will need to be made via the National Booking Service.

All children aged 5-11 years of age are now eligible to receive a Covid-19 vaccination (as of 1st April 202) 

They must be 12 weeks after any recent Covid-19 infection before receiving the vaccine.  Appointments are bookable via the National Booking Service- or by calling 119.  For more information on vaccinations for this age group, please see:

Anyone 12 years or older may book a vaccination appointment via the National Booking System:

  • 1st and 2nd doses for people aged 12 years old and over 

  • boosters for people aged 16 years old and over, plus at-risk children aged 12 to 15 years old

  • spring boosters for people aged 75 years old and over, plus people aged 12 years old and over with a weakened immune system

  • additional primary doses for people with a severely weakened immune system aged 12 years old and over

Appointments are available to pre-book online at the following website, or by calling 119:

Please see 'Covid vaccination programme' in the further information section for details about vaccination appointments at the surgery.

In terms of any planned appointments with Saxonbury House, there are no changes at the current time and everyone should attend your planned appointments as normal. 

See more about the vaccination programme in Sussex, including the vaccination services: COVID-19 vaccinations - Sussex Health & Care Partnership (

Please note that the AstraZeneca vaccine is currently not available at our site.  The Pfizer and Moderna vaccines are currently being provided from our site (the Moderna vaccine will just be for Spring booster doses).

Second dose appointments must be at least 8 weeks after the first dose - please ensure you have your 2nd dose booked via the NBS.  Please see 'Covid vaccination programme' for more information.

If your child is 5-15 years old and in an 'at risk' group, or 5-18 years old in a household of someone who is immunosuppressed please see 'Covid vaccination programme' for more information- please DO NOT contact the surgery directly.

The vaccination enquiry line is 0800 433 4545.

There is now a phone number that patients can call if they have enquiries regarding the Covid Vaccination Programme which is 0800 433 4545 which is open 9am to 4pm Monday to Friday.

You can also visit the following link which provides answers to frequently asked questions.

You can read more about the booster programme by clicking the link below

Autumn boosters (Phase 3) - Sussex Health & Care Partnership (

You can also email your queries to the following address


Obtaining proof of your COVID-19 vaccination status:

If you're planning to travel abroad, you can get proof that you've been vaccinated against coronavirus (COVID-19). This is your COVID-19 vaccination status.

PLEASE DO NOT CONTACT US for a COVID-19 vaccination status letter. GPs cannot provide letters showing your vaccine record.  Instead- click on the following link to learn about and access the 'Share your COVID-19 Status service':

Vaccination at Saxonbury House

On the day of your Vaccination please do not arrive at Saxonbury House Surgery more than 5 minutes before your appointment time to ensure social distancing is maintained.  There is NO opportunity to vaccinate earlier than your appointment time because of the process we have to follow.

Parking will be at the Waitrose Car Park (Thank you to Waitrose for their help) so please allow time to walk from the Waitrose car park.

We can only schedule appointments when we have vaccine delivery dates and we will contact patients as soon as we can.

Thank you for your help


Supplying face mask exemption letters to patients

Practices are reporting increases in requests from patients for letters of exemption to wearing face masks in various public settings.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

Please visit the Government website below

Some transport providers are providing evidence of exemptions themselves, see for example this information from First Bus and Arriva.

Certification in relation to Covid19 isolation or absence from the workplace

If patients need to self-isolate because they or someone in their household have Covid19 symptoms, they can obtain a certificate from NHS111. If a patient doesn’t have an email, this certificate can be sent to a trusted family member or friend, or directly to their employer. This site is available at:

Saxonbury House appointment changes due to Covid-19

Despite warnings and notices patients with symptoms continue to enter the surgery reception area placing staff and clinicians at risk. This could lead to the spread of the COVID-19 virus and closure of the Surgery.

Please do not attend the surgery to book appointments or queue outside in the morning. Appointments will not be available and we are restricting entry to only those patients who have been clinically triaged.

All enquiries should be made via the phone, email to or via the website.

Repeat medication requests should be submitted via Patient Access, email or through the letterbox if in writing.

Please do not enter the surgery unless you have a booked appointment. All appointments are now telephone and the GP will decide if you need to be seen.

Prescriptions requested early cannot be processed so please do not submit them. Delays are being caused as the staff check every request and if not due they have to place them on hold. Pharmacies will not process them early.

Dear Patients, we have moved to a full telephone triage system for all our appointments. This means that when you call to make an appointment you will be added to the GP or Nurse Practitioner telephone triage list. You will be called according to priority where the clinician will deal with as many patients as they can over the phone and only call in those that need to be seen. We have started using video consultations where appropriate and a new SMS messaging service to update patients regarding their results.

Our strategy from the beginning has been to keep patients with possible symptoms away from the surgery so that we can continue to provide essential healthcare services. This reduces the risk of clinicians and staff contracting the virus and having to self isolate but also taking every step to avoid the risk of patients contracting it from another patient.

We have an isolation room setup in case a patient attends and is suspected to have the virus where some patients can be assessed and will be brought in through the side of the building by prior arrangement with the GP. These patients will not enter the main reception or waiting area of the surgery.

We appreciate your understanding and cooperation during these very challenging times and we will keep you up to date via this website and notify you via the SMS service.


Yours sincerely

Peter Sims

Practice Manager

Saxonbury House Medical Group


Quality in everything we do .....

Welcome to Saxonbury House Surgery.

Saxonbury House Medical Group provide the highest standards in healthcare for all patients in the area. We are able to offer a wide variety of appointments including same day appointments, pre-bookable appointments, pre-bookable weekend appointments to suit your needs.

The Practice

Saxonbury House is deceptively spacious and was converted from a private house in 1970. Enlarged and modernised in 1985 and again in 2006 with a two storey extension to the rear, it offers a pleasant and welcoming atmosphere with easy access for the disabled. We have a large air conditioned waiting room.

We have 6 GP consultation rooms, 2 GP trainee rooms, 3 Practice Nurse rooms, a phlebotomy room, dedicated mental health counselling room and a large conference room for training and meetings. We also host a private Physiotherapy service and other NHS services including NHS Physiotherapy, Why weight, and Scrivens Audiology. Further information on these can be seen in the 'Our Services' section.


The practice area covers Crowborough and the immediate surrounding areas.

We are part of NHS East Sussex CCG, (for more information visit which is part of the NHS. The Commissioning Group covers the area from Forest Row across to Wadhurst in the North and down to the South coast from East Saltdean to Newhaven, including Lewes, Uckfield, Crowborough and Heathfield.


We are an approved teaching practice, and both Dr Bennion and Dr Sneddon supervise trainee GPs. This is becoming a very key area due to the additional number of Doctors required over the coming years. The Doctors we train are already qualified and working toward their qualification as General Practitioners. Dr Padgham also trains Medical Students. Further information can be viewed under 'Our Services'.

Working together

This is facilitated by our dedicated team which includes five Doctors (of which four are Partners) and an excellent Nursing team including a Nurse Prescriber. 

Please see our Clinics & Services page for a comprehensive list of what is available. 

We also benefit from having Chappells Pharmacy in our premises to help expedite the processing of your prescriptions.

At your fingertips

We have made every possible effort to make our website as user friendly as possible. You can book for your appointments online and even request for routine repeat prescriptions online. You can also view a summary of your medical record online using Patient Access

The reception and administration staff work hard to answer all your calls as promptly as possible and deal with your queries as efficiently as possible. We ensure that we have a rolling programme of ongoing training to keep our staff abreast of all relevant changes that may affect us.


The practice have designated disabled parking spaces at the front of the building. Wheelchair access to the building is via the main door. The disabled patients' WC is provided near the side entrance and access to this can be gained from the main entrance.

We have 3 wheelchairs on site which can be provided for patients who need them. Please ask at reception.

If you need any assistance please let the reception team know

We take pride in the standards we deliver and in serving our local community.

Please follow this link to view or print a copy of our Practice Leaflet

On line prescriptions 



For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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