Noticeboard

 

 

Allocated GP: All patients have an allocated GP.  If you wish to know your allocated GP please ask at reception.

Our Care Quality Commission inspection report has been published.  You can read it here 

Try the 'Health Help Now' website/downloadable app - http://eastsussex.healthhelpnow-nhs.net/ - this symptom-check website/app aims to help people find the right service in East Sussex for their health needs, especially when they need medical help fast but it is not a life-threatening emergency

contact your doctors online and get a response by the end of the next working day

Please select the link below to view a short video explaining eConsult
Patient facing video with subtitles  

FLU CLINIC APPOINTMENTS NOW AVAILABLE TO BOOK FOR PATIENTS AGED OVER 65 ONLY

We are now booking appointments for patients aged 65 for the flu vaccination. The vaccine for those aged under 65 will be available early October. Appointments are available to book online via Patient Access or by calling the surgery after 11am.There will be a one way system for those attending for their vaccinations. They will enter the right hand door at the front of the surgery normally used to exit the building. They will then by directed down the corridor where Drs Mulder, Oliveira and King used to see patients and leave via the side door.

Appointment durations are 4 minutes and this is a walk through service to adhere to social distancing and infection control guidelines.

Staff will be wearing full protective equipment and a new thermal camera will screen all patients for temperatures as they arrive. Any patient with a temperature above that set will trigger an alarm and be asked to go to the side door where the nurse will check it again with an ear thermometer at the time of their appointment.

Please attend 10 minutes before your appointment to enable us to maintain social distancing queues within the building. If attending sooner we may not be able to accommodate you and ask you to wait outside.

Please wear a short sleeved top so that the nurse can access your upper arm when it comes to your appointment.

Staff will be in hand on the day to explain the process.

Further information will be sent nearer the time for patients aged under 65.  

Supplying face mask exemption letters to patients

Practices are reporting increases in requests from patients for letters of exemption to wearing face masks in various public settings.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

Please visit the Government website below

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own#exemptions-to-wearing-a-face-covering-where-they-are-mandated

Some transport providers are providing evidence of exemptions themselves, see for example this information from First Bus and Arriva.

Certification in relation to Covid19 isolation or absence from the workplace

If patients need to self-isolate because they or someone in their household have Covid19 symptoms, they can obtain a certificate from NHS111. If a patient doesn’t have an email, this certificate can be sent to a trusted family member or friend, or directly to their employer. This site is available at:

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/isolation-note/terms/

Saxonbury House appointment changes due to Coronavirus \ Covid-19

Despite warnings and notices patients with symptoms continue to enter the surgery reception area placing staff and clinicians at risk. This could lead to the spread of the COVID-19 virus and closure of the Surgery.

Please do not attend the surgery to book appointments or queue outside in the morning. Appointments will not be available and we are restricting entry to only those patients who have been clinically triaged.

All enquiries should be made via the phone, email to hwlhccg.adminsupport.saxonbury@nhs.net or via the website.

Repeat medication requests should be submitted via Patient Access, email or through the letterbox if in writing.

Please do not enter the surgery unless you have a booked appointment. All appointments are now telephone and the GP will decide if you need to be seen.

Prescriptions requested early cannot be processed so please do not submit them. Delays are being caused as the staff check every request and if not due they have to place them on hold. Pharmacies will not process them early.

Dear Patients, we are in the final stages of moving to a full telephone triage system for all our appointments. This means that when you call to make an appointment you will be added to the GP or Nurse Practitioner telephone triage list. You will be called according to priority where the clinician will deal with as many patients as they can over the phone and only call in those that need to be seen. We have started using video consultations where appropriate and a new SMS messaging service to update patients regarding their results.

Our strategy from the beginning has been to keep patients with possible symptoms away from the surgery so that we can continue to provide essential healthcare services. This reduces the risk of clinicians and staff contracting the virus and having to self isolate but also taking every step to avoid the risk of patients contracting it from another patient.

We have an isolation room setup in case a patient attends and is suspected to have the virus. We have also converted Dr King's consultation room to an urgent assessment room where some patients can be assessed and will be brought in through the side of the building by prior arrangement with the GP. These patients will not enter the main reception or waiting area of the surgery.

All non-essential work has been cancelled in order to allow us to focus on the needs of our most vulnerable patients requiring care.

We appreciate your understanding and cooperation during these very challenging times and we will keep you up to date via this website and notify you via the SMS service.

 

Yours sincerely

Peter Sims

Practice Manager

Saxonbury House Medical Group

patientaccess

Quality in everything we do .....

Welcome to Saxonbury House Surgery.

Saxonbury House Medical Group provide the highest standards in healthcare for all patients in the area. We are able to offer a wide variety of appointments including same day appointments, prebookable appointments, pre bookable weekend appointments to suit your needs.

The Practice

Saxonbury House is deceptively spacious and was converted from a private house in 1970. Enlarged and modernised in 1985 and again in 2006 with a two storey extention to the rear, it offers a pleasant and welcoming atmosphere with easy access for the disabled. The air conditioned waiting room has a children’s corner with books and toys available to keep younger patients amused while waiting for appointments.

We have 6 GP consultation rooms, 2 GP trainee rooms, 3 Practice Nurse rooms, a phlebotomy room, dedicated mental health counselling room and a large conference room for training and meetings. We also host a private podiatrist, private osteopath, private physiotherapy service and other NHS services including Why weight, Scrivens audiology, rheumatology and the new community geriatrician. Further information on these can be seen in the 'Our Services' section.

 

The practice area covers Crowborough and  used to extend to the surrounding villages of Rotherfield, High Hurstwood, Fairwarp and parts of Mayfield, Groombridge, Nutley and Hadlow Down. We have applied and been approved to have our boundary reduced. This is currently being placed on a digital map which we will display as soon as it's available.

We are part of NHS High Weald Lewes Havens CCG, (for more information visit http://www.highwealdleweshavensccg.nhs.uk) which is part of the NHS. The Commissioning Group covers the area from Forest Row across to Wadhurst in the north and down to the south coast from East Saltdean to Newhaven, including Lewes, Uckfield, Crowborough and Heathfield.

 

Dr Bennion and Dr Sneddon achieved their training qualification last year and we are now an approved teaching practice. This is becoming a very key area due to the additional number of doctors required over the coming years. The doctors we train are already qualified and working toward their qualification as General Practitioners. Dr Padgham also trains medical students and further information can be viewed under 'Our Services'.

Working together

This is facilitated by our dedicated team which includes six doctors (of which four are partners) and an excellent Nursing team including a nurse prescriber. 

Please see our Clinics & Services page for a comprehensive list of what is available. 

We also benefit from having Chappells Pharmacy in our premises to help expedite the processing of your prescriptions.

At your fingertips

We have made every possible effort to make our website as user friendly as possible. You can book for your appointments online and even request for routine repeat prescriptions online. You can also view a summary of your medical record online using Patient Access

The reception and administration staff work hard to answer all your calls as promptly as possible and deal with your queries as efficiently as possible. We ensure that we have a rolling programme of ongoing training to keep our staff abreast of all relevant changes that may affect us.

Access

The practice have designated disabled parking spaces at the front of the building. Wheelchair access to the building is via the main door. The disabled patients' WC is provided near the side entrance and access to this can be gained from the main entrance.

We have 3 wheelchairs on site which can be provided for patients who need them. Please ask at reception.

If you need any assistance please let the reception team know

We take pride in the standards we deliver and in serving our local community.

Please fllow this link to view or print a copy of our Practice Leaflet www.practicebooklet.co.uk/saxon

On line prescriptions 

 

 

For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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